What are the responsibilities and job description for the Outlets Supervisor position at Hotel Albuquerque of Old Town?
Description : WORK, PLAY, & ENJOY LIFE WITH HERITAGE
Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!
Full-time Hourly Position ranging from $14.00-$18.00 DOE plus benefits. Located in Albuquerque, NM. Working out of Hotel Albuquerque in Old Town.
Position Purpose : The Outlets Supervisor is responsible for supporting the Team in making sure that outlet operations run smoothly by supporting a culture of service within the team for the front of the restaurant, Q Bar and Tablao. The Outlets Supervisor is an essential support to the Front of House team in creating unforgettable dining experiences for guests.
Supervisory Responsibilities : Host, Server, Bartender, Busser, Food Runner.
Essential Duties and Functions / Responsibilities / Tasks :
- Work under direction of Food & Beverage Director / Restaurant Manager.
- Maintain high level of positive and professional approach with employees, coworkers, and guests.
- Maintain a proper flow of service and FOH staffing levels during shift.
- Create and post schedules for all Front of House team members, and support the Food & Beverage Manager in recruitment, training, assigning work, appraising performance, and addressing complaints and resolving problems.
- Oversee activities of restaurant staff and expedite customer orders as needed, per company standards and policies.
- Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints.
- Resourcefully solve any issues that arise and seize control of any problematic situation.
- Uphold company food safety, food handling, cleanliness, and sanitation requirements to ensure the health and safety of our guests and staff.
Benefits :
Requirements :
NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.
Compensation details : 14-18 Hourly Wage
PIb7e247ccd04d-31181-30512684
Salary : $14 - $18
