What are the responsibilities and job description for the Front Desk Supervisor position at Hotel Anna & Bel?
The Front Desk Supervisor plays a key role in ensuring a seamless and exceptional guest experience. This position is responsible for overseeing front desk operations, leading the Guest Experience team, and ensuring smooth communication between departments. The ideal candidate is a proactive leader with strong problem-solving skills, capable of making independent decisions while upholding service standards. Please note: Candidates must have at least two years of hotel front desk experience to be considered..
Description
Property Information
In the heart of Fishtown, an 18th-century former women’s asylum has taken on new life. Tucked away in the quiet crossroads of Susquehanna and Belgrade, Anna & Bel is just steps from everything Fishtown has to offer. Storied walls at the start of a new chapter. Each guest room blends timeless elegance with contemporary cool, echoing the building's rich heritage. From the inviting warmth of the heated outdoor pool to sun-drenched balconies, inspiration flourishes. Anna & Bel is a serene oasis from the hustle of daily life.
The Role: Front Desk Supervisor
The Front Desk Supervisor is responsible for overseeing daily front desk operations, ensuring the highest level of guest satisfaction, and supporting the team in delivering exceptional hospitality.
Responsibilities:
- Lead, train, and support the Guest Experience team to uphold service standards.
- Oversee daily front desk operations, ensuring efficiency and professionalism.
- Assist with guest check-in and check-out while engaging with guests in a warm and welcoming manner.
- Resolve guest concerns and service issues with professionalism and efficiency.
- Monitor and maintain front desk systems, ensuring accurate record-keeping and smooth communication.
- Act as a liaison between the front desk and other departments (housekeeping, maintenance, F&B) to facilitate a seamless guest experience.
- Assist in preparing staff schedules and ensuring appropriate coverage.
- Conduct inspections of guest rooms and public spaces as needed to uphold quality standards.
- Prepare and deliver VIP amenities.
- Perform other duties as assigned to meet the needs of the business.
Ideal Candidate:
- A proactive leader with strong decision-making skills.
- Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
- Comfortable working independently, particularly during shifts without a manager on duty.
- Strong communication skills and a natural ability to engage with guests.
- Passionate about delivering exceptional hospitality and committed to problem-solving.
- Knowledgeable about the local area and eager to provide guests with recommendations.
- A team player who fosters a positive and supportive work environment.
Requirements & Experience:
- Must have at least two years of hotel front desk experience (applications without this experience will not be considered).
- Prior experience in a supervisory or leadership role is preferred.
- Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
- Strong problem-solving skills and ability to handle high-pressure situations.
- Ability to lift, pull, and push moderate weight.
Compensation & Benefits:
- Competitive pay.
- Generous benefits package available.
- Holiday pay.
- A workplace that encourages leadership and initiative.
- Opportunity to work with passionate hospitality professionals.
