What are the responsibilities and job description for the Assistant General Manager (AGM) position at Hotel Anthracite?
Description
Hotel Anthracite, a modern boutique hotel located in the heart of Carbondale, PA, is seeking a dynamic and experienced Assistant General Manager (AGM) to join our team at Settlers Hospitality. The AGM will play a critical role in supporting the Senior Director of Hospitality in overseeing daily operations, ensuring exceptional guest experiences, and maintaining the highest standards of service and hospitality. This position requires a hands-on leader with a passion for excellence, strong organizational skills, and the ability to inspire and manage a diverse team.
Key Responsibilities:
Operational Leadership:
- Assist the General Manager in managing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Ensure smooth day-to-day operations and address any operational challenges promptly.
- Monitor and maintain high standards of cleanliness, safety, and service throughout the property
Guest Experience:
- Foster a culture of exceptional guest service by leading by example and training staff to exceed guest expectations.
- Handle guest inquiries, complaints, and feedback in a professional and timely manner.
- Monitor guest satisfaction scores and implement strategies to improve them.
Team Management:
- Supervise, mentor, and motivate department managers and staff to achieve operational goals.
- Assist in recruiting, hiring, and onboarding new team members.
- Manage scheduling and timecards.
- Conduct regular performance evaluations and provide constructive feedback to team members.
Financial Management:
- Assist in managing budgets, forecasts, and financial reports.
- Monitor expenses and implement cost-control measures without compromising quality.
- Support revenue management strategies to maximize occupancy and profitability.
Sales and Marketing Support:
- Collaborate with the sales and marketing team to promote the hotel and its amenities.
- Assist in planning and executing events, meetings, and conferences held at the property.
- Build and maintain relationships with local businesses and community organizations.
Compliance and Safety:
- Ensure compliance with all local, state, and federal regulations, including health and safety standards.
- Conduct regular inspections to ensure the property is well-maintained and meets brand standards.
- Oversee emergency procedures and staff training to ensure guest and employee safety.
About Hotel Anthracite:
Hotel Anthracite is a modern boutique hotel offering 61 well-appointed guest rooms, a full-service restaurant (Kol Grill), and versatile event spaces, including Gravity Hall, which accommodates up to 350 guests. Located in the heart of Carbondale, PA, we pride ourselves on delivering exceptional guest experiences and fostering a welcoming and inclusive work environment.
Requirements
Qualifications:
- Associates degree in Hospitality Management, Business Administration, or a related field (preferred).
- Minimum of 3-5 years of experience in hotel management or a similar leadership role.
- Strong knowledge of hotel operations, including front office, housekeeping, and food and beverage.
- Excellent communication, interpersonal, and problem-solving skills.
- Proven ability to lead and inspire a team in a fast-paced environment.
- Proficiency in hotel management software and Microsoft Office Suite.
- Flexibility to work evenings, weekends, and holidays as needed.