What are the responsibilities and job description for the Front Desk Agent position at Hotel at Old Town?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations. The Front Desk Agent will assist with check-ins, check-outs, and various guest inquiries while maintaining the highest standards of hospitality.
Duties
- Greet guests warmly upon arrival and provide a seamless check-in experience.
- Manage reservations and handle guest requests efficiently.
- Assist with check-out procedures and process payments accurately.
- Handle guest complaints or concerns with professionalism and courtesy.
- Maintain the cleanliness and organization of the front desk area.
- Answer phone calls promptly with excellent phone etiquette, addressing inquiries or directing calls as necessary.
- Collaborate with other departments to ensure guest satisfaction throughout their stay.
Experience
- Previous experience in front desk operations or customer service within the hospitality industry is preferred.
- Strong interpersonal skills to foster positive guest relations and teamwork.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A background in hospitality management or related fields is advantageous but not mandatory.
Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
Work Location: In person
Salary : $15 - $16
