What are the responsibilities and job description for the Front Desk Agent - Full Time position at Hotel Ballard / Ballard Inn?
A premier Seattle Hotel is currently seeking talented and experienced hospitality professionals to provide efficient, attentive, and friendly service to our members and guests as part of the Front Desk team. Our ideal candidate displays a firm grasp of hospitality job knowledge, an ability to work methodically, attention to detail, and self-starter qualities.
Join a team of dedicated, passionate hospitality professionals who are enthusiastic about creating an excellent lodging experience for our guests.
Knowledge, Abilities, and Skills:
- Minimum of 1 years of hotel experience.
- Ability to complete a checklist of daily tasks.
- Warm, gracious, positive, and professional demeanor.
- Professional and courteous guest service
- Basic problem-solving ability
- Familiarity with desktop PCs, ability to learn and/or operate Property Management System
- Ensure guest satisfaction during all aspects of their lodging experience.
- Understand and execute steps of service.
- Maintain a clean, crisp uniform.
- Complete all side work as assigned.
- Active and effective communication skills
- Ability to follow instructions.
Brief Job Description:
- Greet all incoming guests
- Answer telephone calls for both Hotel Ballard and Ballard Inn
- Respond to guest email inquiries for both properties
- Operate a radio for internal operational communications
- Maintain coffee/beverage station throughout the day
- Perform property walks once a shift to detect maintenance issues
- Check guests in and out of property following standard procedures
- Operate Property Management System to process transactions and bookings
- Communicate information to housekeeping and maintenance departments
- Supply guest amenities as requested
- Act as first level security for hotel property, observing incoming guests
- Ensure guest payments are properly processed
- Assist guests with local sights and directions to points of interest.
- Perform side duties as requested by management within scope of front desk operations.
Job Type: Full-time
Pay: $21.00 - $21.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $21 - $22