What are the responsibilities and job description for the IT Manager position at Hotel Bardo Savannah?
Hotel Bardo Overview
LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.
LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel Leisure and Conde Nast Traveler. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.
Overview
We are seeking a service-driven IT Manager to oversee all information technology systems and infrastructure within the hotel. The role ensures seamless operations of hardware, software, networks, and communication systems that both support guest-facing services and internal operations. The IT Manager works closely with department heads, vendors, and corporate IT (if applicable) to maintain system reliability, data security, and user support.
Responsibilities
- Manage and maintain all hotel IT systems, including property management systems (PMS), point-of-sale (POS) systems, guest Wi-Fi, and back-office networks
- Ensure data security, perform regular system backups, and implement cybersecurity best practices
- Troubleshoot technical issues for team members and guests, ensuring timely resolution
- Coordinate with third-party vendors for system upgrades, maintenance, and support
- Train team members on technology use and provide ongoing support
- Monitor system performance and recommend improvements to enhance efficiency and reliability
- Support audio-visual (AV) and IT needs for meetings, events, and conferences held at the hotel
- Maintain inventory and ensure proper functioning of all IT equipment
- Stay current on technology trends relevant to the hospitality industry
Qualifications
- 2–3 years of IT experience, preferably in hospitality or a similar service-driven environment
- Strong knowledge of networking, system administration, and hotel technology platforms (PMS, POS, etc.)
- Excellent troubleshooting, communication, and project management skills
- Ability to work independently and respond to emergency situations as needed
- Degree or certification in Information Technology, Computer Science, or related field preferred
