What are the responsibilities and job description for the Front Office Agent position at Hotel Bethany Beach?
The Front Desk Attendant is the first point of contact for our guests, so excellent communication skills are paramount. Other responsibilities include :
- Greet guests and provide them with superb customer service.
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
- Answer all client questions and incoming calls.
- Redirect phone calls to the appropriate department and take down messages.
- Accept all letters and packages, and distribute them to their appropriate departments.
- Monitor, organize and forward emails.
- Track and order office equipment and supplies.
- Maintain records and files.