What are the responsibilities and job description for the Hotel Front Desk Agent / Full Time position at Hotel Bethlehem?

Award Winning Hotel

1 Best Historic Hotel in America-USA Today 2021 & 2022
1 Best Historic Hotel-Historic Hotels of America
Voted best hotel in the Lehigh Valley-Trip Advisor
Awarded as Top Workplace-Morning Call

Why Work for Us

Historic Hotel Bethlehem offers their employees the opportunity to work alongside a team of dedicated individuals who are devoted to embracing the hotel's culture and legacy. We strive to develop a team with pride and passion in each and every role to take care of guests and each other.

Competitive Benefits Including

FULL TIME POSITIONS

Medical, Dental and Vision Insurance with hotel paying a large portion

Generous paid time off-Tip staff get the average of hourly wage when on PTO so you can take a vacation and not lose salary

Bonus incentive programs

401k with matching funds

Hotel provided life insurance

Hotel discounts through Historic Hotels of America

POSITION SUMMARY :

Full Time positions available.

Acts as the ambassador of Historic Hotel Bethlehem. Takes ownership of the guest experience by maintaining a positive and proactive rapport. Manages the arrival, departure and overall experience for hotel guests.

SKILLS REQUIRED TO PERFORM ESSENTIAL DUTIES :

Strong customer service orientation

Strong listening skills and patience

Ability to deal well with people in a professional and courteous manner

Excellent phone skills

Experience with hotel software preferred

REQUIREMENTS

Provide a first-rate guest experience

Provide information to guests about hotel policies, services and amenities

Respond to requests from guests for assistance and information about the local area

Selling and up-selling rooms to "walk-in" customers

Communicate with the sales department to ensure knowledge of key accounts and groups

Entering / changing reservation information on the computer system

Posting charges to guest accounts

Processing payments from guests

Closing, balancing and making necessary corrections to guest accounts

Counting and balancing cash, credit cards and direct bill accounts

Listening for or anticipating and responding to guest complaints

Operating hotel switchboard or PBX. Use established greeting when answering the phone or meeting guests in person. Speak with attitude of warmth and friendliness. Find a way to say "yes" to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.

Maintaining daily logs

You are part of the property's security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.

Ability to work weekends and holidays

QUALIFICATIONS :

Must be 18 years of age or older. Must have a high school diploma or equivalent. Must be able to communicate effectively and verbally in English. Excellent hospitality skills. Self-motivated with excellent organizational skills and attention to detail. Ability to work a flexible schedule including extended hours, weekends and holidays.

PHYSICAL REQUIREMENTS :

Also, applicants must have the ability to use abdominal and back muscles and be able to stand for the duration of the shift. Must also have the ability to make fast, simple, repeated movements of the fingers, hands, and wrists, and to reach and stretch, bend, kneel and squat.

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Hotel Front Desk Agent / Full Time

What are the responsibilities and job description for the Hotel Front Desk Agent / Full Time position at Hotel Bethlehem?

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