What are the responsibilities and job description for the AM Barista - Restaurant 2 Rise position at Hotel Blackhawk Davenport Iowa?
EXCITING OPPORTUNITY IN DOWNTOWN DAVENPORT! HOTEL BLACKHAWK, A FULL-SERVICE MARRIOTT AUTOGRAPH COLLECTION, LUXURY HOTEL, IS LOOKING FOR A DYNAMIC BIX BISTRO SERVER TO JOIN OUR TEAM!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Guest Services: 90%
- Greet guests in a timely, outgoing, and friendly manner
- Take food and drink orders from restaurant customers
- Accommodate special needs and requests from guests and staff members
- Remain attentive to the customer throughout the entire dining experience, adhering to and exceeding service standards
- Receives proper payment from guests and ensures accuracy of guest check and method of payment in order to safeguard customer and company
- Maintains a friendly, cheerful, and courteous demeanor at all times
- Responds to customer inquiries and comments in person and on the telephone by providing timely and knowledgeable information in order to provide quality customer service
Administrative Tasks: 10%
- Complete all restocking and cleaning duties by performing opening and closing side work as instructed
- Memorizes menu items, recipes, and daily specials in order to answer questions and make recommendations to customers
- Maintains cleanliness standards in the restaurant, wait station, and kitchen service area in order to have a clean, presentable, and attractive facility
- Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer’s order is taken and processed
- Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, services, and facility
- Presents a clean and professional appearance at all times
