What are the responsibilities and job description for the Front Desk Agent position at Hotel Boulderado?
The Hotel Boulderado is currently looking for an experienced front desk agent. Come and join our team!!
A Front Desk Agent at the Hotel Boulderado must possess exceptional customer service skills and exude a professional demeanor. You’ll be expected to multi-task and display organizational skills. Hospitality/customer service experience is preferred, but not required.
Shifts vary: 7am-3pm and 3pm-11pm
Duties and Responsibilities
- Acquire a thorough understanding of the history, room types, rates, and amenities of Hotel Boulderado
- Process guest check ins and check outs
- Communicate via phone and email with guests and other team members
- Review upcoming arrivals and departures
- Assist guests with historic elevator
- Manage and process credit cards
- Assist sales team with group reservations and rooming lists
- Other projects as assigned
Education, Experience, & Qualifications
- High school diploma or equivalent required
- Previous hotel experience required
- Must be proficient with Microsoft Office
- Must have weekend availability – hours vary 7am-3pm or 3pm-11pm
Pay & Benefits
- o $18 - $22/hr based on experience
- o Free RTD Eco Pass
- o Sick days
- o 401K retirement plan after 1 year
- o Dental and health insurance options after 90 days
- o Restaurant discounts
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $18 - $22
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