What are the responsibilities and job description for the Women's Athletic Club Manager position at Hotel Captain Cook?
Summary of Position:
This position is responsible for assisting the Athletic Club Director in the daily operations and management of the club. The Athletic Club Manager plays a key role in ensuring the smooth functioning of the club by handling scheduling, payroll, and maintaining the facility. The individual is expected to support organizational goals by taking ownership of tasks, exploring opportunities to enhance service offerings, and contributing innovative solutions to improve club operations. Flexibility, availability, and a proactive approach are essential to success in this role.
Key Responsibilities:
o Assist the Athletic Club Director in all aspects of club management, including daily operations and staff supervision
o Manage scheduling for massage therapists, attendants, and other staff, ensuring optimal coverage and service quality, as well as assisting massage clients during their visits
o Oversee payroll processing for all club employees, ensuring accuracy and timeliness
o Maintain the cleanliness, safety, and functionality of the athletic club, coordinating with maintenance, housekeeping, and the Security department as needed
o Coordinate with the Front Desk to ensure accuracy in posting charges and special billing instructions
o Collaborate with the Sales Department on special group arrangements or postings and with other departments regarding Athletic Club operations
o Provide performance management and feedback to staff, including coaching, supervision
o Assist members and guests by answering questions, orienting them to Athletic Club accommodations, and addressing any complaints or suggestions
o Instruct members and guests on the safe use of various exercise equipment and ensure safety measures are consistently followed by all
o Inspect the club regularly for cleanliness, necessary repairs, maintenance, and safety hazards
o Handle payment transactions efficiently, including collecting payments and providing change for guests
o Exhibit and maintain excellent personal hygiene habits and ensure that staff adhere to the same standards
o Be available and prepared to work scheduled shifts, including some irregular hours, to meet the needs of the club
o Perform other duties as assigned by the Club Director
Minimum Education
- High School diploma or equivalent
Minimum Experience
o Must have a basic knowledge of exercise equipment and programs, and the proper usage
Skills/Abilities
- Strong interpersonal, oral, and written communication skills
- Demonstrates integrity, honesty, and a cooperative attitude
- Professional appearance and a polite, positive demeanor
- Excellent reasoning and problem-solving abilities
- Strong teamwork skills and a genuine desire to serve people
- Proficient in accurately scheduling appointments and helping hotel guests
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person