What are the responsibilities and job description for the Night Auditor position at Hotel Champlain?
Job Summary
We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours, providing exceptional guest services while managing front desk responsibilities. This position requires a strong background in hospitality and customer service, with an emphasis on accuracy and efficiency in handling financial transactions and guest interactions.
Duties
- Perform night audit procedures, including balancing accounts and preparing financial reports.
- Greet guests upon arrival and assist with check-in and check-out processes.
- Address guest inquiries and resolve any issues that arise during the night shift.
- Maintain accurate records of room availability, rates, and reservations.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Monitor security of the hotel premises during overnight hours.
Qualifications
- Previous experience in hospitality or hotel management is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with front desk operations and night audit processes is a plus.
- Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
- Excellent communication skills, both verbal and written.
- Ability to work independently during night shifts with minimal supervision.
- Attention to detail and strong organizational skills are essential for managing financial transactions accurately.
- A positive attitude and a commitment to providing exceptional guest services.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the operational excellence of our hotel.
Job Type: Full-time
Pay: $19.50 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Free parking
- Paid jury duty
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
Ability to Commute:
- Burlington, VT 05401 (Required)
Ability to Relocate:
- Burlington, VT 05401: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $21
