HOTEL CHINO HILLS FRONT DESK AGENT - FULL TIME

Job Description
HOTEL CHINO HILLS - FRONT DESK AGENT/ GUEST SERVICES REPRESENTATIVE- HOSPITALITY EXPERIENCE REQUIRED

To apply for this position, prior hotel guest service agent experience REQUIRED.

Position: Guest Services Agent (Front Desk) FULL TIME

*** (MUST BE AVAILABLE TO WORK OVERNIGHTS) ***

Must have open schedule as it will be a mixed of shifts below.

POSITIONS AVAILABLE Hours: 4pm to 12am and some 12am - 8am

Mostly Afternoon with Night shifts need to have flexable schedule

General Responsibilities:

• Greet, register, and assign rooms to guests; including issuing rooms keys,ensuring that all guests sign guest registration card and provide a credit card or other method of payment.
• Answer, screen and forward telephone calls, take messages and schedule/change reservations.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Record guest comments/ complaints and refer guest to a manager as necessary.Contact housekeeping or maintenance staff when guests report problems.
• Resolve guest issues quickly, efficiently, courteously and professionally.Keep records of room availability and guests' accounts.
• Post charges, such as those for rooms, food, beverages by using computer software program. Maintain room key control and supervise guest access to safe deposit boxes.
• Verify banks and deposits each shift and follow all cash-handling and credit policies. Responsible for the order and cleanliness of the front desk and adjacent work areas. Complete front desk communication log daily.
• Primary Functions: Properly and accurately conduct the front office functions in a timely manner and transmit the information to the Supervisor.
• Ensure the hotel meets and exceeds standards for guest's and visitors alike.
• In case of an emergency, strictly follow the hotel safety and security training and protocol.
• Specific Responsibilities Proficiency the property management systems a PLUS- if not familiar, training will proceed.
• Have a good understanding of all of hotel operating procedures. Comply with all existing and new front office policies and procedures.
• Utilize the front office communication log, read and initial the front office log on shift start and make appropriate entries at end of shift. Observe the company appearance and dress code/uniform policy. Process ,as assigned,cancellations and modifications to reservations.
• Promote goodwill by being courteous, friendly, and helpful to guests,managers and all other associates. Have complete knowledge of room types and offered rate plans.
• Fully understand company policy on guaranteed reservations and no-shows.Excellent communication, phone and hospitality skills are a must.

Experience: Previous hotel and hospitality experience preferred. However, we will train the right person from related fields -customer services, etc. WE'RE SEARCHING FOR THE RIGHT PERSON RIGHT NOW!

HOTEL CHINO HILLS
15433 Fairfield Ranch Road, Chino Hills, CA 91709

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Experience:

• Hotel Front Desk: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)
• Day Shift (Preferred)

Work Location: In person

Salary : $16 - $17