What are the responsibilities and job description for the Restaurant Support Staff position at Hotel Covington?
Come join the fun at Coppin's Restaurant inside the beautiful Hotel Covington!
Hotel Covington embodies the transformation of a celebrated, century-old downtown building into a modern luxury hotel. As the first of its genre in the market, Hotel Covington appeals to business and leisure travelers accustomed to upscale hotels in primary markets seeking an authentic and locally influenced experience. The hotel draws inspiration from the local culture and cultivates a following through a sense of civic pride and exciting food & beverage along with our addition, North by Hotel Covington. Hotel Covington pulls inspiration from its northern and southern sister cities, but a cohesive mix of styles ultimately lends individuality. A story told through regional and local sourcing, and will become the pulse of Covington and beyond: unique yet comfortable, casual yet refined, and timeless yet evolving.
The role of Restaurant Support Staff is to support the team during Breakfast, Brunch, Lunch, & Dinner shifts. Clearing tables, bussing & pre-bussing, maintaining a clean environment, keeping up with high volume in a fast paced restaurant, being flexible to the flow of -customers, among others. As support staff you would only be scheduled one of three jobs on a shift (Server Assistant, In-Room Dining, Food Runner) and would be cross trained for all three positions:
Job Duties:
- Deliver exceptional service consistently
- Follow service guidelines and steps of procedures
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
In-Room-Dining
- Take phone calls and online orders from in house guests in a timely manner
- Accurate delivery for all orders and amenities
- Share menu knowledge to assist guests with questions and special requests
- Delivering tray or table to a guest room
- Check-in with guests to assure satisfaction with each course and beverage
- Removal of tray or table from guest room. Remove Trays or table from hallways
- In-Room-Dining is available to hotel guests from 7:00am - 9/10:00pm on any given day.
- 18 years or older is the legal age in which staff are able to deliver alcoholic beverages
Food Runner
- Ensure a customer is receiving the correct order
- Double check the order before it goes to a customer
- Organize food tickets for the chefs
- Place silverware on a table
- Clean off a table after customers have left
- Deliver food from the kitchen to the correct customer
- Answer any questions from customers
- Refill customer drinks as needed
Server Assistant:
- Water tables upon arrival
- Be able to have clear and pleasant communication with guests
- Carry trays, bus and reset tables with linen, china, glass and silver
- Ascertain a guest’s satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved
- Stock linen, china, silver and glassware for service
- Ensure all silver equipment is in good condition and polished
- Maintain and retrieve all food items from the kitchen and attractively and safely transport them to an outlet
- Work closely and communicate with the kitchen and server associates
- Assist in table side service
- Serve any dishes to guests while explaining the contents and preparation
Experience: Restaurant experience: 1 year (Preferred)
Teamwork:
- Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
- Partake in a positive work ethic and surrounding environment
Work Environment:
- Standard restaurant, kitchen, banquet, room service setting
Physical Demand:
- Positions
- Continuous standing and walking
- Negotiating wet tile floor and steps
- Fine motor coordination is needed to pour beverages, decorate cocktails and folding napkins
Repetitions
- Standing and walking is continuous for 4-5 hours at a time
- Lifting and carrying 30 lb. tray, crate or box is occasional
- Negotiating varied floor surfaces is continuous
- Carrying over shoulder is occasional
- Hand and elbow movements for polishing glassware, silver, setting up tables, shacking, pouring and mixing drinks
- Pushing Room Service cart continuous
- Lifting and carry hot boxes continuous
- Rolling and/or carry Banquet tables continuous
- Carrying stackable banquet chairs by loading the cart continuous
Hotel Covington does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Hotel Covington is a smoke-free, drug-free facility, and equal opportunity employer.
Job Types: Full-time or Part-time
Salary: From $12.00 per hour
Supplemental pay types: Tips
Benefits:
Employee discount
Flexible schedule
Referral program
Physical setting: Bar & Upscale casual restaurant / Boutique Hotel
Shift availability & Scheduling: Day Shift & Night Shift | Holidays & Weekends
Salary : $12
