What are the responsibilities and job description for the Banquet Server position at Hotel Deco Omaha?
The Hotel Deco Omaha is proudly managed by Providence Hospitality Partners, based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.
SUMMARY: The Banquet Server provides prompt, accurate, professional, and friendly food and beverage setup and conference services to hotel and conference guests.
DUTIES AND RESPONSIBILITIES:
- Maintain service standards
- Assists servers, bartenders, and setups in daily operations
- Assists in maintaining food/beverage, linen, and dry goods inventories to par levels
- Checks banquet area before, during, and after event for proper set and cleanliness
- Follows established checklists for opening and closing duties
- Greets all guests in a courteous and professional manner
- Handles multiple guests efficiently
- Ensures all BEO's are followed and serviced in a timely manner
- Follows all appropriate regulations for food service, safety & sanitation, MSDS, TIPS (alcohol service)
- Displays excellent communication/organizational skills and proven ability to work under high pressure
- Performs other related duties as assigned by management
QUALIFICATIONS:
- Prepare tables, action stations, buffets, service carts and cordial carts
- Replenish buffet items to ensure consistency and freshness in presentation
- Ensure guest satisfaction throughout the meal service
- Respond to guest requests in a friendly, timely, and efficient manner
- Performing basic cleaning tasks as needed or directed by supervisor
- Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas
- If no upcoming events, please have rooms in a readiness position for any possible site inspections
- Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
- Adhere to grooming and appearance standards consistently
EDUCATION AND EXPERIENCE:
- Serving experience preferred
COMPETENCIES:
- Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity-Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Safety and Security-Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Continually required to stand, walk, bend, stoop, lift, and reach
- Continually required to lift/push/carry items up to 50 lbs.
- Occasional exposure to extreme heat or cold and loud noise
SALARY:
HOURS:
BENEFITS:
- Medical, Dental, and Vision Insurance
- Company paid Basic Life and AD&D Insurance
- 401(k) with Company match
- Paid Time Off and State required Sick Pay
- 8 Paid Holidays
- Hotel discounts by brand
- Voluntary Short-Term and Long-Term Disability
