Catering Sales Manager

The Hotel Deco Omaha is proudly managed by Providence Hospitality Partners, based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

SUMMARY: The Catering Sales Manager is responsible for all aspects of catering sales to include development, planning, and performance of all sales duties related to their assigned market. Successfully negotiates and closes sales that will maximize space and achieve/exceed catering goals. Listen to guest needs, analyze information and create custom proposals that exceed guest expectations.

DUTIES AND RESPONSIBILITIES:

• Responsible for generating and maintaining client relationships
• Review catering contracts and relay the proper information to other departments within the hotel
• Heavy external and internal guest contact
• Generate conference revenue with an eye on exceeding goals
• Actively pursue business accounts
• Ensure contracts are completed and executed accurately
• Provide exceptional service to new and existing accounts
• Create and implement action plans to increase a base of sales
• Conduct site tours with potential clients
• Strong communication and responsive nature
• Ambassador and representative for the hotel as a whole
• Professional, friendly, and self-motivated
• Attention to details and follow through
• Effective organizational skills
• Performs other related duties as assigned by management

SUPERVISORY RESPONSIBILITIES:

• Directly supervises employees within the department(s)
• Indirectly supervises employees within the department(s)
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Effective organizational skills

QUALIFICATIONS:

• Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed
• Must have proven selling, negotiating and presentation skills
• Requires knowledge of advanced sales techniques
• Highly developed customer service skills with strong attention to detail
• Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook
• The ability to delegate, effectively train and coach employees

EDUCATION AND EXPERIENCE:

• Bachelor's degree from four-year college or university; one to two years related experience and/or training; or equivalent combination of education and experience

COMPETENCIES:

• Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand and walk
• Occasionally required to sit and utilize hand and finger dexterity to use a keyboard and office equipment
• Occasionally required to lift/push/carry items up to 50 pounds
• Occasional exposure to extreme heat or cold and loud noise

SALARY: $20-$23/hour

BENEFITS:

• Medical, Dental, and Vision Insurance
• Company paid Basic Life and AD&D Insurance
• 401(k) with Company match
• Paid Time Off and State required Sick Pay
• 8 Paid Holidays
• Hotel discounts by brand
• Voluntary Short-Term and Long-Term Disability