What are the responsibilities and job description for the Room Attendant position at Hotel Durham LLP?
Job Description
Job Description
Description : Our Why
As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome
Our Core Values
INSPIRE WONDER Innovation and Creativity | Surprise and Delight
FOSTER HOSPITALITY Inclusive Culture | Home Away from Home | Create Positive Connections
PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality
DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership
CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate
POSITION SUMMARY :
Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping management team. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly and should also be able to address guest requests and problems.
DUTIES AND RESPONSIBILITIES :
- Enters and prepares the room for cleaning.
- Makes bed.
- Dusts the room and furniture.
- Replenishes guestroom and bath supplies.
- Cleans the bathroom.
- Cleans the closet.
- Vacuums and racks the carpet.
- Checks and secures the rooms.
- Replenish amenities according to the operational standards.
- Deliver and retrieve items on loan to guests e.g., iron and ironing boards.
- Ensure security of guest rooms and privacy of guests
- Perform rotation cleaning duties (e.g., steam clean carpets, spring cleaning, super cleaning etc.) as required.
- Cleans guest bathroom / bedroom / floor corridor.
- Responsible for replenishment of guest complimentary water.
- Responsible for the cleanliness and maintenance of his work area.
- Responsible for the Hotel property in the work area.
- Attends to guest calls, guest requests / guest complaints in the area assigned to him.
- Responsible for following the standard operating procedures.
- Responsible for achieving and exceeding the guest satisfaction score.
Requirements : PRE REQUISITIES :
Must be eligible to work in the United States.
EXPERIENCE :
Previous hotel-related experience desired.
PHYSICAL ABILITY :
BENEFITS :