What are the responsibilities and job description for the Bellman/Valet Parking Attendant position at Hotel E?
Greet guests as they arrive at and depart from the property and assist them with luggage. Open front door when not greeting guests arriving by auto. Transport guest luggage to/from guest rooms. Valet park guest vehicles as requested. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and throughout their stay for concierge services, etc. Provide thorough knowledge of all hotel services and amenities.
Primary Functions:
- Greeter - open front door for guests coming and going - stand on point.
- Transport guest luggage from the point of arrival at the hotel to their assigned room, from current room to reassigned room for room changes, and from their room to the point of departure from the hotel.
- Always knock and announce your presence before entering any guest room, whether vacant or not.
- Assist in locating guests’ lost luggage.
- Correctly tag, store and retrieve luggage from the holding room or elsewhere as appropriate.
- Identify and explain hotel facilities and features to guests while escorting them to their room.
- Identify the fire exit closest to the guest's room and explain safety features of the assigned room.
- Demonstrate use of room keys to guests and place luggage inside guest rooms.
- Identify and explain guest room features to include: a) air conditioning/heating units and controls, b) telephone and voicemail, c) television, d) guest services directory, e) lights, f) bathroom amenities, g) valet/laundry services, h) ice and vending areas, i) concierge and hotel services, j) emergency procedures.
- Maintain complete knowledge at all times of:
- all hotel features/services, hours of operation.
- all room types, numbers, layout, décor, appointments and location.
- all room rates, special packages and promotions.
- daily house count and expected arrivals/departures.
- room availability status for any given day.
- scheduled daily group of activities.
- Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Tips
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work Location: In person
Salary : $18 - $19