What are the responsibilities and job description for the Director of Front Office position at Hotel El Roblar?
The Hotel El Roblar, a new hotel located in the heart of Downtown Ojai, is building a team of motivated leaders who are enthusiastic about creating an elevated service experience at an intimate 50 room property.
We are looking for somebody to help set up and create an environment and build a team. The essential function of the Director of Front Office, is to lead our opening front office operations and build out a great team.
JOB DESCRIPTION
Principle duties and responsibilities include:
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Lead and manage all aspects of the Front Office, PBX, Reservations, Bell Departments and ensuring all service standards are followed and guest expectations are exceeded.
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Develop, implement, and oversee all Front Office procedures and ensure that they are adhered to by all front of house employees.
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Drive guest retention efforts wherever possible, including repeat guest recognition.
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Maintain oversight of guest feedback and timely follow-up.
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Dictate and manage recovery efforts as necessary, ensuring best possible resolution for the guest while keeping the hotel’s integrity and best interests in mind at all times.
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Assist in creating departmental budgets annually.
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Responsible for the departmental budgets and payroll.
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Ensure communication within all departments to ensure all guest concerns are addressed and rectified quickly, and the highest level of service is delivered at all times.
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Responsible for maintaining inventory pars.
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Foster a culture of learning and excellence through ongoing training and professional growth opportunities.
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Utilize and collaborate with resources across different departments capable of influencing peer groups to perform to their highest standard and establishing a trusting environment to enrich the culture.
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Additional duties as assigned by the Managing Director.
