What are the responsibilities and job description for the Bell Attendant position at Hotel EMC2?
JOB DESCRIPTION:
Deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Creates a welcoming, playful and thoughtful service environment. Greets and escorts arriving and departing guests to and from their accommodations, retrieving and transporting their luggage. Responds to guest requests. Organizes and stores luggage as necessary in a designated area.
RESPONSIBILITIES:Responsibilities include, but are never limited to:
1. Celebrate our culture of individualism, engagement, having fun and evolving theWit experience for every guest every time.
2. Recognize the importance of literature, humor, music, science, theatre and culinary arts in making theWit more experience than hotel.
3. Represent the hotel in a positive manner at all times.
4. Provide the highest quality of service to ensure a positive experience for all guests.
5. Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.
6. Handle all guests' luggage with care.
7. Assist guests with taxis and other transportation needs.
8. Work closely with Valet to ensure a smooth arrival and departure experience for all guests.
9. Open vehicle and hotel doors and greet arriving and departing guests.
10. Respond to guest questions and give accurate information on local attractions, events, and daily activities in the hotel.
11. Be aware of VIP and repeat guests; greet them by name whenever possible.
12. Communicate with the Front Desk to ensure quick and efficient guest check-ins.
13. Be able to provide detailed and accurate directions both within the hotel and in the surrounding area.
14. Deliver messages and/or packages to guests at their request in a timely manner.
15. Utilize hotel communication device in a professional manner in order to better serve guests effectively and in a timely manner.
16. Answer guest inquiries and/or direct guests to the appropriate department or manager.
17. Maintain a neat and presentable lobby and hotel entrance at all times.
18. Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.
19. Lead theWit experience as instructed by the hotel leaders.
ABOUT THE COMPANY:
A uniquely different hospitality company, Dreamweaver Hotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.
Dreamweaver Hotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.
Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.
At Dreamweaver Hotels, we offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:
Medical Plans: Choice of three plans to meet your healthcare needs.
Dental Plans: Two options for dental coverage.
Vision Insurance: Coverage for routine eye care and eyewear.
Paid Time Off (PTO): To support work-life balance.
401(k) Retirement Plan: Plan for your future with employer contributions.
Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
Commuter Benefits: Save on transit and parking expenses.
Pet Insurance: Options to support your furry family members.
Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request.
This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.
Deliver brilliant guest service each day, each night and every time in-between by championing our 6 Xs Hotter Service Philosophy. Creates a welcoming, playful and thoughtful service environment. Greets and escorts arriving and departing guests to and from their accommodations, retrieving and transporting their luggage. Responds to guest requests. Organizes and stores luggage as necessary in a designated area.
RESPONSIBILITIES:Responsibilities include, but are never limited to:
1. Celebrate our culture of individualism, engagement, having fun and evolving theWit experience for every guest every time.
2. Recognize the importance of literature, humor, music, science, theatre and culinary arts in making theWit more experience than hotel.
3. Represent the hotel in a positive manner at all times.
4. Provide the highest quality of service to ensure a positive experience for all guests.
5. Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.
6. Handle all guests' luggage with care.
7. Assist guests with taxis and other transportation needs.
8. Work closely with Valet to ensure a smooth arrival and departure experience for all guests.
9. Open vehicle and hotel doors and greet arriving and departing guests.
10. Respond to guest questions and give accurate information on local attractions, events, and daily activities in the hotel.
11. Be aware of VIP and repeat guests; greet them by name whenever possible.
12. Communicate with the Front Desk to ensure quick and efficient guest check-ins.
13. Be able to provide detailed and accurate directions both within the hotel and in the surrounding area.
14. Deliver messages and/or packages to guests at their request in a timely manner.
15. Utilize hotel communication device in a professional manner in order to better serve guests effectively and in a timely manner.
16. Answer guest inquiries and/or direct guests to the appropriate department or manager.
17. Maintain a neat and presentable lobby and hotel entrance at all times.
18. Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.
19. Lead theWit experience as instructed by the hotel leaders.
ABOUT THE COMPANY:
A uniquely different hospitality company, Dreamweaver Hotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.
Dreamweaver Hotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.
Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.
At Dreamweaver Hotels, we offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:
Medical Plans: Choice of three plans to meet your healthcare needs.
Dental Plans: Two options for dental coverage.
Vision Insurance: Coverage for routine eye care and eyewear.
Paid Time Off (PTO): To support work-life balance.
401(k) Retirement Plan: Plan for your future with employer contributions.
Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
Commuter Benefits: Save on transit and parking expenses.
Pet Insurance: Options to support your furry family members.
Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request.
This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.