What are the responsibilities and job description for the LOSS PREVENTION OFFICER $18.00 position at Hotel Emma?
Primary Responsibilities :
Patrol all areas of the property on an ongoing basis throughout the shift.
Assist guests with room access and other safety and welfare issues as needed.
Lock property entrances when required.
Respond to accidents, contact EMS or administer First Aid / CPR as required.
Assist guests / Associates during emergency situations and make the appropriate notifications to management
Respond to fire alarms and coordinate efforts to locate the source of the alarm.
Defuse guest / associate disturbances and report to appropriate management.
Complete incident reports to document all Risk Management / Loss Prevention related incidents.
Resolve safety hazard situations.
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
Complete a Loss Prevention shift summary / daily activity report.
Maintain confidentiality of all Loss Prevention and property reports / documents.
Respond to general Maintenance and Housekeeping requests during overnight hours.
Job Requirements :
Education : High school diploma, General Education Degree or international equivalent required.
Experience : Two or more years' experience in loss prevention / risk management, preferably in a luxury hotel. Previous guest service and general computer experience required.
Language Skills : Excellent knowledge of the English language is mandatory, as well as the ability to speak, read and write clearly and effectively.
Position requires effective communication with Hotel guests, visitors and co-workers
Must meet all safety requirements of the job and while driving guest and hotel vehicles
Minimum driving requirements include a valid Texas driver license with at least one year and an exemplary driving record; must be able to successfully pass initial background and driving record screening
Annual driving record check with Hotel's screening company that includes a report meeting minimum insurance requirements (annual driving check to be run by the Hotel); Driving record check may also be run as needed and at discretion of Hotel Emma
Communication within 48 hours of any moving violation or driving accident whether on or off the job; associate must adhere to Hotel's insurance, policy and safety standards while employed in this position
Immediate notification of any change in Texas Driver License status and / or health status that would change driving abilities (example : corrective lenses requirements, name changes, medication that limits driving for a period of time, etc.)
Following safety rules and procedures while driving (including using seatbelt, no cell phone usage while driving or in the vehicle, following all Texas driving laws)
Texas Driver License must be in associate's possession while driving any vehicle and while on shift
Immediate notification to the manager on duty of any accident or incident in a guest or hotel vehicle
Must be able to operate a variety of vehicle types including manual transmission and any type of vehicle within Class C
Per insurance requirements, must be able to pass any required post-accident drug testing
Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture.
1 - 2 years related experience preferred; luxury hotel experience preferred
Flexible schedule required, to include AM / PM, weekends and holidays
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