LOSS PREVENTION SUPERVISOR $21.00

Job Description - Loss Prevention Supervisor

Hotel Emma is seeking passionate, service driven candidates for the position of Evening Manager.

Purpose of Position :

The Loss Prevention Supervisor is responsible for all hotel operations that include the Loss Prevention team and the overnight shift hours, with a focus on Guest Service operations and hotel safety / security. The Loss Prevention Supervisor assists the Director of Front Office in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The Loss Prevention Supervisor provides leadership and support to all members of the hotel team and enforces the Hotel Emma Core Values in all areas supervised.

Primary Responsibilities :

Duties are as follows but not limited to :

• Supervise the daily operations of the Loss Prevention team.
• Ensure the Loss Prevention team adheres to hotel policies, procedures, and standards of excellence.
• Review completed Loss Prevention shift summary / daily activity reports for accuracy.
• Carry out Loss Prevention functions, including walking guest corridors, conducting building perimeter checks, camera surveillance, and assisting hotel outlets with guest-related disturbances.
• Review completed incident reports for accuracy.
• Respond to accidents, contact EMS, or administer First Aid / CPR as required.
• Defuse guest / associate disturbances and report to appropriate management.
• Assist with ensuring that morning library services are ready to begin on time with the appropriate staffing.
• Must be available to work a minimum of two Overnight Manager on Duty shifts per week. These shifts involve overseeing operations during late-night hours and ensuring the safety and efficiency of the facility.
• Act as Manager on Duty for the hotel during overnight shifts, handling guest-related issues, disturbances, special requests, emergency response, and problem solving. Serve as support for all hotel outlets.
• Ensure the accurate completion of night audit functions. Must be able to perform all night audit functions if needed.
• Complete and distribute overnight / shift reports to the appropriate departmental representatives.
• Provide ongoing training, feedback, and performance evaluation for the Loss Prevention team.
• Manage, monitor, and support activities of overnight staff responsible for guest room calls, fire-life-safety-related issues, and Engineering requests.
• Assist with scheduling, payroll, and other Front Office administrative tasks.
• Assist guests / associates during emergencies and make appropriate notifications to management.
• Resolve guest issues, complaints, and problems in a quick, efficient, and satisfactory manner.
• Communicate effectively with guests, staff, and management using appropriate verbal and written communication skills.
• Act as the Hotel liaison with any overnight contractor work scheduled and for the contracted Night Cleaners by checking nightly with the appropriate Supervisor. Report any irregularities to the Director of Front Office.
• Be aware of and able to enforce all fire-life-safety procedures. Remain current on updates to procedures and ensure staff is fully trained in emergency protocols.
• Manage and support activities of employees in the Guest Service Department, including assisting with check-ins, billing-related issues, and guest requests. Ensure proper credit verification for all arriving guests.
• Manage and monitor overnight staff assigned to Engineering-related guest room calls and fire-life-safety issues.
• Inform all overnight staff of nightly activities, including VIP arrivals, special requests, repeat guests, citywide occupancy info, special events, and guest opportunities.
• Serve as hotel liaison to Courtesy Patrol and Pearl neighborhood businesses.
• Conduct room inspections as needed.
• Assist in developing and implementing strategies to increase revenue, occupancy, and guest loyalty.
• Participate in hotel / Loss Prevention projects as directed by management.
• Other duties as assigned by the Director of Front Office.

Qualifications :

Education : High school diploma, General Education Degree or international equivalent required. College Degree preferred.

Experience : Two or more year's experience in Guest Service / Front Office supervisory / management capacity in an upscale or luxury property required. Previous guest service and general computer experience required. Property Management System experience required (Opera preferred).

Supervisory Responsibilities : Responsible for supervision and training of Loss Prevention team and supervision of all hotel overnight staff.

Language Skills : Excellent knowledge of the English language is mandatory, as well as the ability to speak, read and write clearly and effectively.

Salary : $21