Pool Attendant - Temporary during Pool Season, $12 per hour + tips

Pool Attendant- Bartender/Server/Runner

Basic Function:

Duties include but are not limited to:

Prepare alcohol or non-alcohol beverages for pool bar, take food orders and run orders as required. Interact with customers, take orders and serve food and drinks. Assess customers' needs and preferences and make recommendations. Mix ingredients to prepare cocktails. Plan and present pool food and beverage menu.

Primary Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
• Ensure that standards are maintained at a superior level on a daily basis
• Maintain complete knowledge of correct maintenance and use of equipment, 

Use equipment only as intended

• Anticipate guests’ needs, respond promptly and acknowledge all guests’ requests
• Maintain positive internal and external guest relation at all times
• Takes pride in personal appearance and follows hotel grooming guidelines
• Be familiar with all Hotel services, features, local attraction and activities to respond to guest inquiries accurately
• Resolve guest complaints, ensuring guest satisfaction and getting a manager involved when necessary
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Maintain complete knowledge of all alcoholic and non-alcoholic beverages brands and descriptions available in pool bar or other food and beverage outlet.
• Maintain knowledge of the particular characteristics and description of every wine/ champagne by the glass and all wines on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for drinks.
• Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
• Maintain complete knowledge of pool layout, locations and room numbers/names.
• Maintain complete knowledge and strictly abide by liquor regulations as per TABC guidelines and provincial liquor codes.
• Knowledge of daily house count, arrivals/departures, VIPs
• Knowledge of scheduled in-house group activities, locations and times.
• Maintain knowledge of Toast system and manual systems.  Access all functions of the Toast system in accordance to specifications 
• Ensure that standards are maintained at a superior level on a daily basis
• Communicates with all staff members and liaises with associated departments
• Complete all daily and weekly duties in a efficiently and effectively
• Set up and maintain proper items and let your General Manager know of any shortages
• Take guests’ food & beverage orders, utilizing suggestive selling techniques and following all departmental standards
• Ensure accuracy of guests name and room number of each order.
• Input orders into system; ensure authorization for room charges.  When system is down, obtain manual checks and follow all accounting procedures
• Ensure timely delivery of orders
• Settle all checks opened under own I.D. number.  Settle all checks before leaving by following proper procedures
• Adhere to all room payments and credit policies/procedures.
• Follow all finance regulations with regards to Voids, Allowances, Entertainment, Etc.
• Communicates with all staff members and liaises with associated departments
  • Required to post charges in Toast and keep accurate detailed reports of all transactions
  • Responsible for cleanliness and organization of pool bar.
  • Must maintain accurate inventory of all products daily. 
  • Daily and weekly product checks ensuring expired items are removed, counted and recorded

• Perform all other reasonably required job related duties

Job Requirements:

• High school diploma or equivalent
• Minimum (2) two years previous experience in a luxury or ultra-luxury environment
• Minimum (1) one year Bartending and Serving experience
  • Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture
  • Flexible schedule required, to include AM/PM, weekends and holidays
  • Tabc certificate and food handlers certificate up to date.

Working Conditions/Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to lift up 50 pounds. Prolonged standing, pushing, stretching, bending and kneeling without restrictions. Schedule will reflect business demands.

Salary : $12