What are the responsibilities and job description for the Front Desk Clerk Springhill Suites Lincolnshire, IL position at Hotel Equities?
About the Role:
We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Springhill Suites Chicago, Lincolnshire IL. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling check-ins, check-outs, and answering any questions they may have. Your attention to detail and ability to multitask will be essential in ensuring the smooth operation of the front desk.
Minimum Qualifications:
- High school diploma or equivalent
- Excellent communication and customer service skills
- Ability to multitask and work in a fast-paced environment
- Proficient in computer systems and software
- Flexible schedule, including weekends and holidays
Preferred Qualifications:
- Previous experience in a hotel or hospitality setting
- Fluency in a second language
- Experience with hotel management software
Responsibilities:
- Greet and check-in guests, ensuring all necessary information is obtained and accurately entered into the system
- Handle guest inquiries and complaints in a professional and timely manner
- Assist guests with check-out, ensuring all charges are accurate and processed efficiently
- Maintain a clean and organized front desk area, including stocking supplies and keeping the area tidy
- Collaborate with other departments to ensure guest needs are met and exceeded
Skills:
As a Front Desk Clerk, you will utilize your excellent communication and customer service skills on a daily basis. Your ability to multitask and work in a fast-paced environment will be essential in ensuring the smooth operation of the front desk. Proficiency in computer systems and software will also be necessary to accurately process guest information and charges. Additionally, fluency in a second language and experience with hotel management software will be beneficial in providing exceptional service to our diverse range of guests.
