What are the responsibilities and job description for the Lodge keeper Postcard Cabins The Thumb Columbiaville, MI. position at Hotel Equities?
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Lodge Keeper for the Postcard Cabins The Thumb - Columbiaville, MI.
Job Purpose:
The Evening Lodge Keeper at Postcard Cabins serves as the primary point of contact for guests during their stay, ensuring a positive and memorable experience. This part-time role involves providing excellent customer service, performing light maintenance tasks, and maintaining the cleanliness and organization of the lodge. The position requires a proactive approach to problem-solving and a commitment to upholding the company's values in a collaborative and inclusive environment.
Responsibilities
- Provide excellent customer service by monitoring the Outpost for any potential issues that could disrupt guest interactions and experience.
- Follow up with guest requests in a timely and professional manner; this may include performing light maintenance tasks.
- Launder and fold all linen; major focus on spot-treating stains and extending the life of the linen.
- Be willing to do any job that is needed by your team; work together, consider all points of view, and share the same mission.
- Create and execute ideas to surprise and delight guests; aim to make every interaction personal, meaningful, and memorable.
- Solve problems proactively in an efficient, effective, and professional manner.
- Test new ideas, measure the results and embrace honest feedback in the spirit of always improving day-to-day operations.
- Prepare for the following day's shift by packing linen bags, preparing welcome materials, re-stocking cleaning kits, and performing maintenance on cleaning equipment.
- Operate with integrity and sound judgment, always respect your team and our guests, and hold yourself accountable.
- Adhere to standard operating procedures and Postcard Cabins values.
- Adhere to Postcard Cabins' safety policies at all times to maintain a safe work environment.
Requirements
- Experience in a guest or customer-facing industry.
- Ability to utilize technology and apps to work more efficiently.
- Ability to work outside during all seasonal weather conditions.
- Ability to work both independently and as part of a team.
- Must be 18 years of age or older.
- Acceptable verbal English language and communication skills.
- Ability to adapt and follow instructions with adequate comprehension skills.
- Ability to move freely in and around obstacles and perform physical tasks.
Other:
- Being passionate about people and service.
- Strong communication skills are essential when interacting with guests and employees.
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
- Team Driven and Values Based Culture
- Same-day pay available
- Employee Assistance Program
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- Employee assistance program
- Employee discount
- Flexible schedule
- Referral program
