Room Service Attendant- Crowne Plaza KC Downtown -Kansas City,MO

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Room Service Attendant for the Crowne Plaza KC Downtown in Kansas City, MO.

Job Purpose:

Delivery food and beverages to guest rooms and to tables in Restaurant. Greet and seat all guests and ensure a quality dining experience.  Assist in keeping the restaurant area & kitchen neat & clean.  Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Provide food and beverages to guests in their rooms via delivery or to tables in Restaurant
• Bus tables, seat and greet guests in Restaurant 
• Clearing, cleaning and resetting tables upon guests’ departure
• Clearing room service trays/bags from corridors
• Take orders and serve tables 
• Take phone calls and enter orders into POS system
• Ensure clean wares are stored in appropriate areas. 
• Breakdown dirty bus tubs. 
• Empty and maintain trash
• Clean and mop all areas in assigned departments. 
• Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin.
• Prevent loss of dishware, utensils and other kitchen equipment
• Promptly report all maintenance issues

Qualifications and Requirements:

Previous Food and Beverage Experience preferred but not necessarily

Previous Restaurant POS system experience such as Micros, Toast or Aloha 

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens ( 110 degrees F), possible for one hour or more.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Ability to physically handle knives, pots, mirrors, or other display items as well as grasp, lift and carry same from shelves and otherwise transport up to 50 pounds to every area of the kitchen. Ability to perform cutting skills on work surfaces, topped with cutting boards, 3 to 4 feet in height (banquet kitchen, prep kitchen, bake shop, etc.). Proper usage and handling of various kitchen machinery to include slickers, buffalo chopper, grinders, mixers, and other kitchen related equipment.
• Ability to create, builds, handle, and dismantle displays up to 8 feet high, including ice carvings.
• The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.
• Must be able to exert well-paced ability in a limited space and to reach other locations of the hotel on a timely basis.
• Must be able to bend, stoop, squat and lift up to 50 lbs. on a regular and continuing basis; must be able to stretch to fulfill cleaning/inspection tasks.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift trays of food or food items weighing p to 30 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. regularly.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and co-workers.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Requires finger dexterity to be able to operate office equipment.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program