Rooms Coordinator

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Rooms Coordinator for the Hotel Paso Del Norte in El Paso, TX.

Responsibilities

Fundamental Requirements:

• Answer guest inquires about housekeeping services and hours of operation in a timely manner.
• Answer telephone and email messages. Respond accordingly.
• Complete and distribute weekly department schedules.
• Log and track incoming service requests and completion status updates
• Maintain consistent communication with department leadership and staff; 
• Other duties as assigned.

Qualifications and Requirements:

• High School diploma /Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.
• Must have vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs.
• Must have upper body strength to lift up to 50lbs. continually throughout an 8 hour shift.
• Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout 8 hour shift.
• Must be able to work with arms raised above head throughout an 8 hour shift.
• Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.
• Material/Equipment Used
• Basic residential cleaning equipment such as vacuums, floor buffers and carpet cleaning equipment. Cleaning cart. Ladder/stepping stool. Commercial washers, dryers and pressers.
• Exposure to hazardous chemicals on a continual basis.
• Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program