What are the responsibilities and job description for the Front Desk Agent position at Hotel Glenwood Springs?
Job Summary
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Responsibilities
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence: Provide outstanding service to guests maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently including handling reservations check-ins and check-outs.
- Financial Skills: Work with and understand financial information performing basic arithmetic functions as needed.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical Dental and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Compensation Min
USD $13.65/Hr.Compensation Mid
USD $15.93/Hr.Compensation Max
USD $19.12/Hr.Salary : $14 - $19
