What are the responsibilities and job description for the Front Desk Agent/Concierge position at Hotel Indigo Athens?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience at our hotel or resort. The ideal candidate will possess excellent communication skills, a warm demeanor, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival with a friendly and professional attitude.
- Handle check-in and check-out procedures efficiently, ensuring all guest information is accurately recorded.
- Respond to guest inquiries and resolve any issues or complaints promptly to ensure guest satisfaction.
- Manage phone calls with professionalism, providing information about the hotel’s services and amenities.
- Maintain accurate records of room availability, reservations, and billing information.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Promote hotel services, including dining options, recreational activities, and local attractions to enhance guest experience.
- Uphold hotel policies and procedures while maintaining a high standard of hospitality.
Skills
- Strong customer service skills with the ability to create a welcoming atmosphere for guests.
- Excellent phone etiquette and communication skills to effectively interact with guests and team members.
- Previous experience in a hotel or resort setting is preferred but not mandatory.
- Time management skills to prioritize tasks effectively in a busy environment.
- Experience in guest relations and services is highly desirable.
- Familiarity with front desk operations and reservation systems is a plus.
- Bilingual abilities are an advantage, enhancing communication with diverse guests.
- A passion for hospitality and commitment to providing outstanding service.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 8 – 32 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Athens, GA 30601 (Preferred)
Ability to Relocate:
- Athens, GA 30601: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $15