What are the responsibilities and job description for the Valet Driver position at Hotel Indigo Dallas Downtown?
The Hotel Valet Driver plays a crucial role in providing exceptional guest experiences by offering convenient and efficient valet parking services at a hotel. The primary responsibility of a Hotel Valet Driver is to safely park and retrieve guests' vehicles, maintain a professional demeanor, and ensure the smooth flow of traffic at the hotel entrance. This position requires excellent customer service skills and the ability to handle various types of vehicles.
The ideal hotel valet driver candidate will be able to work 3 day shifts and 2 overnight shifts (11p - 7am).
Benefits:
- Health, dental and vision insurance (full-time employees)
- Paid Time Off (full-time and part-time employees)
- 401K plan with company match (full-time and part-time employees)
- Hotel discounts (full-time and part-time employees)
- Paid holidays (full-time employees)
- Early access to earned wages
Key Responsibilities for our Hotel Valet Driver:
- Greet and welcome hotel guests and visitors upon arrival with a friendly and courteous demeanor.
- Assist guests in exiting and entering their vehicles, helping with their luggage, if necessary.
- Safely drive and park guests' vehicles in designated parking areas while adhering to safety and parking regulations.
- Maintain a clean and organized valet stand, ensuring it is free from debris and obstacles.
- Provide accurate and timely information to guests regarding hotel services, local attractions, and directions.
- Monitor and manage the flow of vehicles at the hotel entrance, maintaining order and ensuring guest safety.
- Keep track of vehicle keys and maintain an organized key storage system.
- Maintain familiarity with various vehicle types, including luxury cars, SUVs, and larger vehicles, to handle them with care and precision.
- Keep accurate records of parked vehicles and retrieve them promptly upon guests' requests.
- Assist in coordinating and communicating with hotel staff and other valet drivers to ensure efficient operations.
- Adhere to safety guidelines and traffic regulations when driving guests' vehicles.
- Report any damage or maintenance issues with guests' vehicles to the appropriate hotel personnel.
- Maintain a professional appearance and follow the hotel's dress code.
- Provide assistance to guests in emergencies, such as jump-starting a vehicle or providing basic first aid.
- Collaborate with the hotel's front desk to fulfill guest requests promptly.
Qualifications:
- Valid driver's license and a clean driving record.
- Excellent driving skills, including the ability to drive both manual and automatic transmissions.
- Strong customer service and communication skills.
- Polite and friendly demeanor with an emphasis on professionalism.
- Ability to handle guests' vehicles with care and attention to detail.
- Basic knowledge of local area attractions, restaurants, and businesses.
- Physical fitness to assist with luggage and walk or stand for extended periods.
- Ability to work in various weather conditions, including extreme temperatures and precipitation.
- Strong organizational skills and attention to detail.
- Ability to work in a team and cooperate with other valet drivers and hotel staff.
Working as a Hotel Valet Driver you play a vital role in creating a positive first impression for hotel guests and ensuring a seamless arrival and departure experience.
SMI Hotel Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.