Hotel Indigo Frisco - Front Desk Agent

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.

Making travel inspiring. It’s what we do.

Job Duties Include:

• Be the warm welcome that kicks off a memorable guest experience
• Always Acknowledge IHG One Rewards members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Process credit transactions for pre-paid reservations, file Credit card authorizations and process all charges for check out.
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns with diligence.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe at all times. Inside or outside the building, beware of the surroundings and personal who may not be a registered guest.
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule to help ensure group and events are able to operate their stay smoothly.
• Jump into other ad-hoc duties when your colleagues need your help

What we're looking for

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally, you’ll have spent at least one year in a front desk or guest service position
• Strength - sometimes you’ll need to lift, push, and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

Qualifications:

• Previous hotel-related experience preferred.
• Ability to communicate with the public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, and procedures.
• Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Ability to Relocate:

• Frisco, TX 75034: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17