What are the responsibilities and job description for the Banquet Captain position at Hotel Indigo Tallahassee Collegetown?
POSITION SUMMARY:
Primarily responsible for the supervision of the banquet staff and coordinates all food and beverage services within the banquet department. Train the banquet team and also oversees the enforcement of hotel standards on setting up the banquet hall, up keeping, service, break away, event courses, cleaning, staff grooming and hygiene.
He / She should maintain and develop the highest level of guest relations. Manage all guest requests, complaints and queries and ensure that all aspects are communicated to the respective departments (Sales, Kitchen, F&B manager (HOD) etc.)
DUTIES AND RESPONSIBILITIES:
- Meet and greet guests in a friendly and warm manner.
- Coordinates with the event host on all aspects of the banquet function.
- Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.
- Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.
- Ability to respond quickly and accurately to guest requests.
- Display good customer relation skills and take initiative to greet guests in a friendly manner.
- Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and managers instructions.
- Supervises and trains staff in the service of food and beverages according to standards.
- Discuss any last minute changes with the banquet team.
- Ensure all guest requirements are set and ready 30 minutes before event start time.
- Coordinates function details with banquet, sales, and kitchen staff.
- Actively participates in set up of banquet rooms and service of food and beverage to guests.
Job Type: Part-time
Benefits:
- Employee discount
Experience:
- events: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
