What are the responsibilities and job description for the Guest Experience Ambassador position at Hotel Indigo Tallahassee Collegetown?
Position Summary:
Provides a central communication point for hotel operations through answering incoming phone calls in a prompt, friendly, and courteous manner. Ensures guest satisfaction and revenue optimization through check-in, checkout, and attentive coordination of hotel services for the guest. Responds to all guest requests providing personalize courteous and prompt service to ensure a pleasant stay.
Essential Duties and Responsibilities:
- Provides information to guests about hotel policies, services and amenities. * Responds to requests from guests for assistance and information about the local area.
- Registers guests in a prompt and courteous manner using up-selling techniques to maximize room rates.
- Processes customer payments according to established policies and procedures.
- Books future guest reservations.
- Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
- Resolves minor guest complaints to the satisfaction of the guest; informs manager of major problems, complaints, disturbances, or unhappy guest. * Provides courteous, efficient telephone service; accurately records messages and promptly notifies guests of employees. Records incoming packages, mail, or faxes and promptly notifies guests.
- Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit; post all charges; completes cashier’s report, prepares deposit and counts cash drawer.
- Issues, controls, and releases safe-deposit boxes to guests.
- Acts as central communication point during emergency situations by having thorough knowledge of emergency, safety, and security procedures and phone numbers of local fire, police, poison control, etc.
- Operates in-house paging system as well as base communications with security and maintenance departments.
- Sells rooms to “walk-in” guests.
- Enters/changes reservations information on the computer system. * Informs housekeeping department about room status/availability. * Operates hotel switchboard or PBX.
- Maintains the front desk area in an organized, clean manner.
- Responsible for all keys issued. Complies with the key policy as prescribed by the company.
- Performs other duties as assigned by management.
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Qualifications:
High School diploma or its equivalent, with 0-2 years of experience in the field. * Proficient in Microsoft Word, Excel, PowerPoint, Outlook and reservation software programs.
- Good communication skills are necessary to interact with callers, guests, and other employees.
- Reasoning and problem solving abilities.
Job Type: Part-time
Pay: From $13.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Experience:
- Customer service: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $13
