What are the responsibilities and job description for the Hotel General Manager position at Hotel inn?
Job Summary
We are seeking a dynamic and experienced Hotel General Manager to oversee all aspects of our hotel operations. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that our guests receive exceptional service while maximizing revenue and operational efficiency. This role requires a strategic thinker who can manage both front desk operations and guest relations, fostering a welcoming environment for all visitors.
Duties
- Lead and manage daily hotel operations, ensuring high standards of service and guest satisfaction.
- Oversee revenue management strategies to optimize occupancy rates and profitability.
- Supervise front desk staff, including training, scheduling, and performance evaluations.
- Maintain effective guest relations by addressing concerns, resolving issues, and ensuring a positive experience.
- Conduct night audits to ensure accurate financial reporting and compliance with hotel policies.
- Collaborate with various departments to enhance overall guest experience and operational efficiency.
- Implement marketing strategies to promote the hotel and attract new guests.
- Monitor industry trends to remain competitive in the hospitality market.
Qualifications
- Proven experience in hotel management or a similar leadership role within the hospitality industry.
- Strong knowledge of revenue management principles and practices.
- Excellent customer service skills with a focus on guest relations.
- Exceptional leadership abilities with the capacity to motivate and develop team members.
- Proficiency in front desk operations, including night audit procedures.
- Strong phone etiquette and communication skills.
- A degree in Hospitality Management or related field is preferred but not mandatory.
- Experience in resort management is a plus.
Join our team as we strive to provide an unforgettable experience for our guests while fostering a positive work environment for our staff.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed
Ability to Commute:
- Winston-Salem, NC 27127 (Preferred)
Ability to Relocate:
- Winston-Salem, NC 27127: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $70,000
