What are the responsibilities and job description for the Dining Services Professional position at Hotel Investment Services?
Job Overview
We are seeking an experienced Server to join our team at Hotel Investment Services. As a Server, you will play a crucial role in delivering exceptional dining experiences to our guests.
Responsibilities:
- Interact with customers to take orders, provide menu recommendations, and deliver food and beverages.
- Prepare server stations and dining rooms for service by setting up menus, condiments, and other necessary items.
- Welcome guests warmly and make them feel at home by providing a friendly and attentive demeanor.
- Assist in seating guests and providing them with menus, waters, drinks, and bread as needed.
- Communicate specials or promotions by clearly explaining menu items, ingredients, and preparation methods.
- Make recommendations based on guests' preferences and dietary restrictions.
- Take accurate food and beverage orders and enter them into the POS system efficiently.
- Answer questions regarding the menu, including allergies or special requests.
- Coordinate with kitchen staff to ensure all orders are prepared and delivered on time and together.
- Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation.
- Check on guests during meals to ensure satisfaction and address any requests or concerns.
- Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
- Provide attentive and personalized service, anticipating guests' needs.
- Handle guest complaints or concerns professionally and bring issues to management when necessary.
- Presentation bills to guests and handle payment transactions accurately and quickly.
- Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service and facilitate a positive work environment.
