Night Audit - Baywatch Resort

The Baywatch & Beach Haus Resorts are currently seeking enthusiastic individuals to join our year-round team. As a Night Auditor, you will play a key role in delivering outstanding customer service to our guests, while also handling routine administrative tasks to ensure smooth and accurate hotel operations.

The responsibilities of a Night Auditor include:

• Ensures reports are correct and balanced daily.
• Ensures the safety of guests throughout the evening.
• Processing all reservation requests, changes, and cancellations received by phone, fax, or email.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Education and Experience:

• High school diploma or GED
• There is no experience needed, training on the job provided
• Work experience as a Hotel Front Desk Agent, receptionist, host/hostess, or customer-service based role. Experience (preferred, but not required) with hotel operating applications.
• Customer service positive attitude and professionalism.
• Ideal candidate is a night owl, with strong attention to detail
• Excellent communication and organizational skills, including proficiency in computer applications such as email and Internet navigation.

Benefits:

• Medical, dental, vision, life and short-term disability insurance
• 401k with match
• Lodging discounts
• Paid Time Off
• Holiday Pay

Job Details:

Wage: Starting at $16 hourly

Position Status: Full Time