What are the responsibilities and job description for the Front Desk Clerk - Must have open availability position at Hotel Isabella?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our dynamic team at our hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Experience in hotel management or hospitality is highly desirable.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process, ensuring accuracy and efficiency.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Perform night audit duties as required, balancing accounts and preparing reports.
- Maintain an organized front desk area, ensuring all materials are stocked and accessible.
- Assist with reservations, cancellations, and modifications through various channels.
- Provide information about hotel services, local attractions, and amenities to enhance guest experience.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of phone etiquette when handling incoming calls.
Qualifications
- Previous experience in front desk operations or customer service within the hospitality industry is preferred.
- Knowledge of hotel management software is a plus; familiarity with night audit procedures is advantageous.
- Multilingual or bilingual skills are highly valued to cater to diverse guests.
- Strong communication skills with an emphasis on customer service excellence.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A positive attitude with a commitment to providing outstanding guest services in a resort-like environment.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Full-time
Pay: $9.90 - $10.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Uvalde, TX 78801 (Required)
Ability to Relocate:
- Uvalde, TX 78801: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $10