Front Office Manager

Hotel Jackson is an award-winning, family-owned and operated luxury, boutique hotel in the heart of Jackson Hole’s famous Town Square District. Our staff is more than a team—it is a carefully curated group of highly-qualified individuals who work every day to deliver the best customer service in the country. We deliver a memorable luxury experience for our guests by pairing our employees desire of achievement and unique skill sets with our passion to build successful and rewarding futures.

Our mission: Where nature, luxury and your soul connect.

Job Description

Are you passionate about luxury hospitality? Are you ready to experience the world-renowned scenery and recreation of Jackson Hole? Do you want to apply your work and life experiences to a growing and award-winning boutique property?

Less than two years old, we have already garnered multiple industry awards and are looking to expand our presence in luxury hospitality in Jackson Hole and beyond. If you have several years of experience in luxury hospitality, we want to meet with you to join our Management team.

• Manages and motivates the Front Office team to provide a high standard of service for all guests.
• Ensures that personalized service is offered to each and every guest.
• Integrates and trains employees, providing support for skills development.
• Ensures team members have current knowledge of hotel products, services, facilities, events, pricing, policies and knowledge of the local area and events.
• Provide high level of customer service and maintains a high profile in the day to day front office operations.
• Oversees and supervises guest arrivals and departures with front office team and department managers.
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Prepare monthly and daily revenue reports.
• Is involved in recruitment of new team members for front office.
• Have a good knowledge of all systems and standard operating procedures of front office.
• Ensures that guest documentation and information is available and up-to-date.

Requirements

• Minimum 3 years’ experience in hospitality
• Bachelor’s Degree in Hotel/Restaurant Management preferred
• Effective oral and written communications skills
• Experience in supervising, motivating and managing staff
• Computer proficiency in software applications including MS Word, Excel, Outlook and reservations systems
• Applicants must be legally eligible to work in the United States.

Benefits

• Full benefits package including: competitive salary, health insurance and more!

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Weekends as needed

Ability to Commute:

• Jackson, WY 83001 (Required)

Ability to Relocate:

• Jackson, WY 83001: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000