Position summary

Responsible for maintaining the cleanliness and general appearance of public areas and corridors of the hotel as well as maintaining supplies and linen counts for the Housekeeping Staff.

Essential functions

• Change and replenish bed linens, towels and guest amenities, as needed
• Perform deep cleaning tasks, as needed.
• Stock, maintain and transport housekeeping supply cart on a daily basis.
• Dispose of trash and recyclables.
• Respond to special guest requests in a timely, friendly and efficient manner.
• Perform guest turn down service, as needed.
• Keep all hallways, public areas and closets clean, neat and vacuumed.
• Restock housekeeping cleaning cart for next day's use and replenish chemical bottles.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Manager.
• Report any maintenance repairs immediately to Housekeeping Manager / Engineering.
• Handle items for “Lost and Found” according to the standards.
• Ensure overall guest satisfaction.
• Perform other related duties incidental to the work described herein.
• Be sure to perform, execute, as well as adjust to other duties as assigned.

Qualifications and education requirements

• High School diploma or equivalent preferred.
• Experience in a hotel or a related field preferred.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to stand, walk, use hands and fingers, talk or hear.
• Work may sometimes be in confined spaces.
• Frequently required to reach with hands and arms, climb or balance; stoop, kneel, or crouch; push and pull.
• Occasionally be required to smell.
• Regularly needs to push, pull, carry or move up to 10 pounds; frequently lift move, and/or carry up to 25 pounds; occasionally lift and/or move up to 50 pounds.

Other requirements

• Able to multi-task and work in a fast pace environment.
• Ability to read, write and comprehend verbal and written instructions in English.

• Detail-oriented, organized and excellent at time management.
• Ability to stand/walk for extended periods and engage in considerable physical activity on a consistent basis.
• Team-oriented with strong communication and leadership skills to effectively manage and motivate staff.
• Neat and professional appearance and has the desire to work efficiently.
• Grooming: All employees must maintain a neat, clean, and well-groomed appearance per Hotel Madison standards.

Additional Notes

Equal Employment Opportunity. Hotel Madison is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, gender identity, or gender expression. Hotel Madison complies with the law regarding reasonable accommodation for disabled employees and applicants.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.