What are the responsibilities and job description for the Lead Guest Attendant position at Hotel Management and Consulting?
Exciting Opportunity: Lead Guest Attendant at Richland, WA!
About the Role: Hotel Management & Consulting is seeking an experienced and dynamic Lead Guest Attendant to join our team at LivAway in Richland, WA. If you are an energetic leader with a passion for hospitality and team development, we want to hear from you! In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests. You will assist in leading some operations in the absence of the General Manager or assisting them with leading the team, ensuring that our service standards are consistently exceeded.
Our Ideal Candidate:
- Outgoing and Energetic: You thrive in a collaborative environment and excel in orienting and training a team of 8-12 staff members.
- Leadership: You have a natural ability to facilitate teamwork and inspire those around you.
Key Responsibilities: As a Lead Guest Attendant with HMC, you will work closely with the General Manager to:
- Achieve Revenue Goals: Drive the team to meet and exceed revenue expectations.
- Operational Excellence: Maintain high standards of operational efficiency and guest service.
Benefits:
- Competitive Compensation: Hourly pay of $19.00 to $21.00.
- Career Growth: Opportunities for advancement within the company for dedicated employees.
- Flexible Pay: HMC partners with DailyPay to offer employees access to their pay on their own schedule.
- Employee Assistance Program: All employees are eligible to receive regardless of FT or PT status.
- Benefits: Offering medical, dental, and vision benefits in addition to the company’s paid time off benefit for full-time employees.
Primary Duties:
- Leadership: Train and provide guidance to staff. Discuss staff performance discrepancies and training needs with GM and attend and lead staff huddles.
- Financial: Post checks in PMS, complete weekly labor tracker, manage payment due reports, post paid outs and receipts.
- Guest Relations: Monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security.
- Housekeeping: Assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms.
- Other: Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork.
- Sales & Marketing: Assist with in-house guest sales and marketing incentives to increase occupancy.
Required Qualifications:
- Minimum of 1 years’ experience in hotel leadership, including front desk and back-of-house operations; extended stay experience is preferred.
- Strong team building and communication skills.
- Excellent organizational, time management, and problem-solving abilities.
- Effective oral and written communication skills.
Physical Requirements:
- Repetitive climbing of stairs.
- Kneeling/squatting and standing for long periods.
- Ability to lift, push, and pull up to 20 lbs.
Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at will”. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.
Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non-merit-based factors.
We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify.
Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. We are a Drug Free workplace. Apply Now and Start Your Journey with Us!
Salary : $19 - $21
