Front Office Assistant

• Guest Reception and Check-In/Check-Out: Greeting guests upon arrival, handling their check-in process by verifying reservations, assigning rooms, and providing key cards. During checkout, they settle bills, manage payment, and ensure guests leave with a positive impression.
• Reservation Management: Coordinating bookings made online, over the phone, or in person, and confirming details with guests. They may also upsell room features or recommend special packages.
• Customer Service and Concierge Services: Offering concierge services like providing local information, recommending restaurants, arranging transportation, and assisting with travel plans. Handling guest complaints and requests, from room upgrades to late checkout.
• Communication: Coordinating with other departments (like housekeeping, maintenance, and food services) to fulfill guest requests and ensure room readiness, cleanliness, and any special requirements.
• Administrative Tasks: Managing the daily tasks of the front office, including processing payments, balancing accounts, maintaining guest records, and handling correspondence.
• Problem-Solving: Addressing issues as they arise, such as room discrepancies or reservation conflicts, in a way that satisfies guests and maintains the hotel's reputation.

Job Type: Full-time

Pay: From ₹12,000.00 per month

Benefits:

• Food provided
• Provident Fund

Ability to commute/relocate:

• Trichinapalli, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person

Salary : $12,000