What are the responsibilities and job description for the Front Desk Agent/Bartender position at Hotel McCoy?
Front Desk Duties:
- Greet and check in/out guests efficiently and with a warm demeanor.
- Answer guest questions and provide information on hotel amenities, local attractions, and services.
- Handle phone reservations, room assignments, and other guest requests.
- Process payments and provide receipts.
- Maintain a clean, organized, and professional front desk area.
- Address guest concerns and resolve issues promptly to ensure high guest satisfaction.
- Communicate guest feedback and concerns to the management team as necessary.
Bartending Duties:
- Serve drinks in a timely manner to guests at the bar.
- Ensure the bar is fully stocked with beverages and necessary supplies.
- Maintain knowledge of the bar menu, including signature drinks and local brews.
- Uphold responsible alcohol service and ensure compliance with local laws.
- Clean and sanitize bar surfaces, glassware, and tools.
- Build positive rapport with guests, providing a lively and friendly atmosphere.
Requirements:
- Previous front desk or bartending experience is a plus but not required.
- Excellent customer service and communication skills.
- Ability to multitask in a fast-paced environment.
- Knowledge of basic computer skills and reservation systems (Cloud beds preferred).
- Friendly, upbeat, and approachable personality.
- Must complete Title 4 before the selected start date if hired.
- Ability to stand for long periods and lift items up to 50 lbs.
- Must possess a valid bartending license/certification as per local laws.
Compensation:
Competitive hourly wage plus tips and opportunities for growth within the company.
Summary
As a Front Desk Agent/Bartender, you will be essential in delivering outstanding customer service and ensuring a welcoming atmosphere for our guests. This dual role requires strong communication skills and proficiency in front desk operations, as well as bartending expertise. Your core skills in hospitality and guest relations will enhance the guest experience, while your premium skills in hospitality management and multilingual communication will set you apart. You will be responsible for managing reservations, handling inquiries, and crafting beverages, all while maintaining a high standard of service in a vibrant hotel environment.
Job Type: Full-time
Pay: From $13.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $13
