Hotel Houseperson - Hotel Metro Autograph Collection

Description

POSITION SUMMARY:

The Hotel Houseman position provides a variety of cleaning services and other related duties required to keep the hotel

facilities in a clean and orderly condition. Responsible for the accurate set-up and break-down of banquet functions as

indicated on the function sheet instructions and diagrams, including banquet props and decorations. This position is

also responsible for cleaning and maintaining all areas of hotel and equipment used for banquet functions to ensure a

positive guest experience.

WORK ENVIRONMENT:

Job may involve working:

• Under variable temperature conditions (or extreme heat or cold).

• Under variable noise levels.

• Around fumes and/or odor hazards.

• Around dust and/or mite hazards.

• Around chemicals.

• Around bio-hazards.

RESPONSIBILITIES:

• Coordinates cleaning schedule according to Housekeeping, Event Space and Restaurant Operations.

• Dusts both low and high areas. Wipes down or cleans various surfaces.

• Sweeps, mops, scrubs, strips, extracts, waxes, buff, vacuums, etc. all types of floors.

• Removes and properly disposes of discarded materials.

• Ensures that all lobbies, guest corridors, service areas, linen closets, restrooms and storage areas are always clean

and tidy.

• Restocks all linen and storage closets on daily basis.

• Restocks all cleaning supplies on daily basis.

• Restocks all supplies that are needed for guestrooms and housekeepers’ carts.

• Assists Housekeeping Room Attendants with heavy lifting and trash removal.

• Uses correct cleaning chemicals for designated surfaces, according to OSHA regulations and Company

safety/sanitation requirements.

• Operates commercial equipment, including but not limited to, carpet extractor, floor buffer, and wet/dry vacuums.

• Maintains complete knowledge of correct maintenance and use of equipment. Use equipment safely and only as

intended.

• Responsible for turning in all lost and found articles to the Housekeeping Office to be logged.

• Set-up tables, chairs, podiums, staging, risers, dance floors, signs, decorative elements, and other banquet

equipment for meetings, private dining and catering events in accordance with customer contract requirements as

needed.

• Ability to read and follow Banquet Event Order instructions and diagrams.

• Properly clean and set meeting rooms and banquet functions per specifications BEO or as given by Banquet

Management including vacuuming, cleaning walls and windows/mirrors.

• Transport and store all tables, chairs and other equipment needed for setting up and tearing down banquet

functions.

• Performs basic repair and maintenance of facilities, guest rooms and public spaces.

• Ensures security of any assigned keys.

• Constant awareness of hazardous conditions or safety hazards (i.e. broken glass, frayed electrical cords, leaks,

broken locks and suspicious persons) and report to Director of Operations, Chief Engineer, Executive Housekeeper

or another hotel manager.

• Reports accidents, injuries, and unsafe work conditions to supervisor.

• Understands the emergency procedures for the Housekeeping department and the entire Hotel.

• Follows all of Company safety and sanitation policies.

• Provides guests with the utmost in service and courtesy. Completes guest requests in a timely and professional manner.

• Remains alert, courteous and helpful to guests and co-workers at all times.

• May be required to work evenings, weekends, and/or overtime.

• Additional tasks and responsibilities may be assigned at the discretion of the Chief Engineer, Executive Housekeeper,

Banquet Manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of

business and the need for the work to be completed at the present time.

Requirements

QUALIFICATIONS:

• Desirable: fluency in English. Ability to read room numbers, dates, interpret Banquet Event Orders and basic

instructions.

• Ability to use a computer and portable electronical devices.

• Ability to handle multiple tasks and maintain a pleasant/friendly outgoing personality.

• Ability to effectively communicate with management and peers.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Displays commitment to the Company by demonstrating initiative toward assigned tasks and willingness to learn

• Must be available to work varied shifts, including weekends and holidays.

• Ability to follow instructions accurately and work with a minimum of supervision.

• Ability to maintain excellent attendance and punctuality.

• Ability to be well groomed, clean and neat.

• Organizational skills.

PHYSICAL DEMANDS

• Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds.

• Ability to stand on feet or walk up to 8 hours.

• Requires manual dexterity to use and operate all necessary equipment. Use hands or fingers, handle, or feel; stoop,

kneel, crouch, or crawl; reach with hands and arms. Reach at shoulder level and below waist frequently, above head

occasionally.

• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.

• Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust

focus.

• Repetitive tasks.

• Fast-paced work environment.

REQUIRED PERSONAL PROTECTIVE EQUIPMENT:

• Closed toe, non-canvas and non-skid soled shoes.