Convention Services Manager

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

#PGH-BMC

Welcome to Hotel Murano, nestled in the heart of Tacoma. Proudly part of the Pyramid Global Hospitality portfolio. With 319 well-appointed guest rooms and an impressive 30,000 sq ft of meeting space spread across 19 versatile rooms, Hotel Murano isn't just a place to stay—it's a dynamic space that blends luxury with career opportunities. In the vibrant city of Tacoma, Hotel Murano reflects the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements. Join us at Hotel Murano, where your role extends beyond the conventional 9-to-5. It's about being part of a professional team that understands Tacoma's unique energy while supporting your individual career journey. Your pathway to a fulfilling career in the Pacific Northwest begins here. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

Become an extension of the client by disseminating all the group requirements to the respective departments in the hotel. You will ensure the timely distribution of all BEOs to the appropriate departments and be the on-site contact for the client during the meeting.

Produce BEOs and convention resumes and maintain detailed files, records and trace systems. Verify all space requirements and meeting room set-ups with the client and ensure that public space needed by conventions is properly maintained and in good condition.

Make sure that all special arrangements, food and beverage needs and requests are set up and that all BEOs are signed by authorized representatives. Determine revisions in agendas, reconfirm space blocked with Delphi and release any space no longer required.

Finalize the program/agenda with the client and check all scheduled functions one hour prior to the starting time. Achieve and/or exceed budgeted sales and operate within budgeted guidelines by maintaining effective controls.

In addition, you will review function sheets and work with the appropriate departments to assure quality and satisfaction. Additional responsibilities will require you to maintain positive guest and employee relations and to increase Guest Satisfaction scores by ensuring prompt, courteous and proper service.

Bachelors Degree or university program certificate and one to two years of related experience or equivalent combination of education and experience.

Must have a strong hotel background in Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts. Working knowledge of Word, Excel, Internet, Delphi and Meeting Matrix or a similar system.

Ability to read and interpret documents and to write routine reports and correspondence. Excellent organizational, communication and mathematical skills are required.