What are the responsibilities and job description for the Front Desk Agent position at Hotel Napoleon?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people, we want to hear from you!
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently using hotel management software.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Address guest concerns or complaints promptly and professionally to ensure satisfaction.
- Maintain accurate records of room availability and reservations.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Process payments and manage billing inquiries accurately.
- Utilize phone systems effectively to handle incoming calls and assist guests as needed.
Skills
- Strong background in hospitality or customer service, preferably in a hotel or resort setting.
- Bilingual skills are a plus, enhancing communication with diverse guests.
- Proficiency in phone systems and hotel management software is desirable.
- Excellent guest relations skills, with the ability to create a positive experience for all visitors.
- Strong organizational skills and attention to detail in managing reservations and guest requests.
- Ability to work collaboratively within a team environment while also being self-motivated.
Join us as we strive to provide outstanding service and create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $12.00 - $14.56 per hour
Schedule:
- 8 hour shift
- Evening shift
- Holidays
Work Location: In person
Salary : $12 - $15