Reservations Agent

Job Summary

The Reservations Agent is responsible for providing an exceptional experience by assisting all guests with selecting the most ideal room choice, additionally offering outlets options. The Agent reports to the Reservations Manager and works with all colleagues in the Reservations department to ensure all guest needs are met and exceeded.

Job Duties and Responsibilities

• Make room reservations and assist guests with special needs
• Have a thorough knowledge of all hotel room types and facilities, Restaurant, Showroom, etc.
• Use guest history to accurately sell appropriate room types to guests
• Quote accurate rates and "up-sell" in order to meet guest needs
• Have knowledge of hotel PMS & CRS with the ability to work in a Windows based environment
• Communicate reservation needs to various departments as necessary

Required Qualifications

• 2 years Hotel Reservations and/or Front Desk Agent experience
• Must be able to work a flexible schedule, weekends and holidays may be included.
• Able to read and write English, bilingual in Japanese an asset
• Ability to multi-task
• Ability to work well in a team environment
• Experience with Microsoft Word and Excel
• Responsive and genuine with guests and colleagues
• Confident with guest interaction
• Excellent overall communication and telephone skills
• Excellent typing skills
• Strong customer service skills
• Awareness and sensitivity to the concept of luxury and quality

Preferred Qualifications

• Experience in a luxury hotel
• Knowledge of Forbes standards

Wage Rate: $30-$35/hour

Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein’s at the Nikko.

Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating “Fantastic Memories” (Subarashii Omoide) to our external and internal guests. Consistently ranked as a "Best Place to Work" and “Best and Brightest Companies to Work For” in the SF Bay Area. Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.

Full Time Hourly Benefits

• Zero-deductible Medical Plan
• Pre-Tax Commuter and Parking Benefits
• Dental (PPO/DMO)
• PTO
• Vision
• Floating Holidays
• Chiropractic and Acupuncture Services
• Birthday Pay
• Life Insurance
• 401K Matching Program
• Flexible Spending Account (FSA)
• 2% Company Profit Sharing

Hotel Nikko San Francisco Full Time Hourly Perks

• Friends & Family Rates at Nikko/Okura Hotels
• Reciprocity Rates at Participating Hotels
• Employee Discounts in ANZU and Feinstein’s at the Nikko
• Travel Assistance through Mutual of Omaha
• Free Employee Dining Room Meals
• Employee Computer Access for Web Browsing and Printing
• Fitness/Gym Reimbursement
• Employee Job Referral Program
• Employee Recognition Programs and Employee Appreciation Events
• Discounts on the following: Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety Shoes

Important Notice

• This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time-to-time.
• We are an Equal Opportunity Employer and M/F/V/D
• “Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”