PT AM Server Hotel Northland Green Bay, WI.

About the Role:

The PT AM Server Hotel Northland Green Bay, WI. plays a crucial role in delivering exceptional service to guests in the financial investment sector, ensuring a seamless experience during their stay at Hotel Northland. This position is responsible for managing guest interactions, providing information about services, and addressing any inquiries or concerns promptly and professionally. The ideal candidate will work closely with various departments to coordinate guest needs and enhance their overall experience. By maintaining a high standard of service, the GHM Server - AM contributes to the hotel's reputation as a premier destination for professionals in the securities and commodity contracts industry. Ultimately, this role is pivotal in fostering a welcoming environment that encourages repeat visits and positive referrals from guests.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience in a hotel or restaurant setting, particularly in a financial or corporate environment.
• Knowledge of the securities and commodity contracts industry.
• Proficiency in a second language.

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Provide detailed information about hotel services, amenities, and local attractions relevant to financial professionals.
• Assist guests with reservations, inquiries, and any special requests to enhance their stay.
• Collaborate with the kitchen and bar staff to ensure timely and accurate service of food and beverages.
• Monitor guest satisfaction and address any issues or feedback to ensure a positive experience.

Skills:

The required skills for this position, such as strong communication and interpersonal abilities, are essential for building rapport with guests and ensuring their needs are met effectively. Attention to detail is crucial in managing guest requests and providing accurate information about services. Preferred skills, like knowledge of the financial industry, enhance the candidate's ability to cater to the specific needs of business professionals. Problem-solving skills are utilized daily to address guest concerns and improve their overall experience. Additionally, teamwork and collaboration with other departments are vital for delivering a seamless service that meets the high standards expected by our guests.