PT Banquet Captain Hotel Northland, Green Bay, WI.

About the Role:

The PT Banquet Captain at Hotel Northland plays a crucial role in ensuring that all banquet events run smoothly and efficiently. This position is responsible for overseeing the setup, execution, and breakdown of events, ensuring that guests receive exceptional service throughout their experience. The Banquet Captain will coordinate with kitchen staff, servers, and event planners to ensure that all details are executed as planned. Additionally, this role involves training and supervising banquet staff to maintain high standards of service and presentation. Ultimately, the success of each event relies on the Banquet Captain's ability to manage logistics and foster a positive atmosphere for both guests and staff.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a banquet or catering role, preferably in a supervisory capacity.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience in a hotel or hospitality environment.
• Certification in food safety or hospitality management.
• Proficiency in event management software.

Responsibilities:

• Lead and supervise banquet staff during events to ensure high-quality service.
• Coordinate with the kitchen and event planners to ensure timely food service and adherence to event specifications.
• Set up and break down banquet rooms according to event requirements, including table settings and decorations.
• Train new staff on service standards and event procedures to maintain consistency and quality.
• Address any guest concerns or issues promptly to ensure a positive experience.

Skills:

The required skills for this position include strong leadership and communication abilities, which are essential for managing a team and ensuring that all staff members are aligned with the event's goals. Attention to detail is crucial, as the Banquet Captain must ensure that every aspect of the event meets the expectations of the guests and the event planners. Problem-solving skills are also important, as the Banquet Captain will need to address any issues that arise during events quickly and effectively. Preferred skills, such as proficiency in event management software, can enhance the efficiency of planning and executing events. Overall, a combination of these skills will enable the Banquet Captain to create memorable experiences for guests while maintaining a productive and motivated team.