What are the responsibilities and job description for the Cocktail Server - Hotel Paso Del Norte - El Paso, TX position at Hotel Paso Del Norte - El Paso, TX?

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Cocktail Server for the Hotel Paso Del Norte in El Paso, Texas

Job Purpose :

Service of beverage and / or food in a friendly, courteous and timely manner, resulting in guest satisfaction. Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement / maintenance of company standards and profit maximization.

Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
Set-up and deliver all VIP amenities.
Service all hospitality suites in accordance with BEO and established policy and procedures.
Complete all shift side work as outlined in the hotel's operating policies and procedures.
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor.
Perform all cash handling responsibilities in accordance with company policies and procedures.
No travel time required
Full time requires 30 hours plus weekly. Part time requires less than 30 hours weekly. Scheduled hours and days may vary based on need.
OTHER DUTIES / RESPONSIBILITIES
Maintain all inventories of needed supplies.
Answer the telephone and take all customer orders in accordance with operating policies and procedures.
Perform special projects and other responsibilities as assigned.
Participate in task forces and / or committees as required.
Participate in physical inventories
Guest Relations
Be readily available / approachable for all guests.
Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
Extend professionalism and courtesy to guests at all times.
Adhere to all applicable Company Standard Operating Procedures.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical / developmental feedback
Maintain effective communication through the use of meetings, memorandums
Be available to help other departments in emergency situations
Perform other assignments as directed by supervisor.
Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
Safety and Security Skills
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures, lost and found items and security concerns.

Qualifications and Requirements :

High School diploma / Secondary qualification or equivalent.

One-year of front desk / guest service experience is strongly preferred.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt sales processes and systems.

This job requires the ability to perform the following :

Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Must be able to read and write to facilitate the communication process.

Requires good communication skills, both verbal and written.

Must possess basic computational ability.

Ability to read recipes and follow their instructions.

Ability to physically self-demonstrate culinary techniques, i.e., cutting, cooking principles, plate presentation, safety and sanitation practices.

Ability to create appropriate buffet displays up to 5-6 feet in height and the ability to set up, maintain and breakdown same.

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

environmental systems; however, must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens ( 110 degrees F), possible for one hour or more.

Must be able to stand and exert well-paced mobility for up to 4 hours in length.

Ability to physically handle knives, pots, mirrors, or other display items as well as grasp, lift and carry same from shelves and otherwise transport up to 50-100 pounds to every area of the kitchen. Ability to perform cutting skills on work surfaces, topped with cutting boards, 3 to 4 feet in height (banquet kitchen, prep kitchen, bake shop, etc.). Proper usage and handling of various kitchen machinery to include slickers, buffalo chopper, grinders, mixers, and other kitchen related equipment.

Ability to create, builds, handle, and dismantle displays up to 8 feet high, including ice carvings.

The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.

Must be able to exert well-paced ability in a limited space and to reach other locations of the hotel on a timely basis.

Must be able to bend, stoop, squat and lift up to 50 lbs. on a regular and continuing basis; must be able to stretch to fulfill cleaning / inspection tasks.

Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.

Must be able to lift trays of food or food items weighing p to 30 lbs. on a regular and continuing basis.

Must be able to push and pull carts and equipment weighing up to 250 lbs. regularly.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and co-workers.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Requires manual dexterity to use and operate all necessary equipment.

Requires finger dexterity to be able to operate office equipment.

Ability to obtain and / or maintain any government required licenses, certificates or permits.

Other :

Being passionate about people and service.

Strong communication skills are essential when interacting with guests and employees.

Reading and writing abilities are used often when completing paperwork, logging issues / complaints / requests / information updates, etc.

Basic math skills are used frequently when handling cash or credit.

Problem-solving, reasoning, motivating, and training abilities are often used.

Have the ability to work a flexible schedule including nights, weekends and / or holidays

Amazing Benefits At A Glance :

Team Driven and Values Based Culture

Medical / Dental / Vision

Vacation & Holiday Pay

Same-day pay available

Employee Assistance Program

Career Growth Opportunities / Manager Training Program

Reduced Room Rates throughout the portfolio

Third Party Perks (Movie Tickets, Attractions, Other)

401(k)

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Life insurance

Parental leave

Referral program

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Cocktail Server - Hotel Paso Del Norte - El Paso, TX

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