What are the responsibilities and job description for the RESERVATIONS AGENT - HOTEL POLARIS position at Hotel Polaris at US Airforce Academy?
Overview :
Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional Reservations Agent to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities
Responsibilities :
- Answer all incoming calls in an attentive, courteous, professional, and efficient manner.
- Create memorable experiences with a warm, welcoming personality that can relate to guests and team members.
- Act as the initial guide for the guest and their experience.
- Book reservations for guests, ensuring accuracy in reservation.
- Obtain a low percentage of call abandonment on monthly basis.
- Cancel or change reservations as requested.
- Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
- Capitalize on up-selling to maximize night stays and maximizing rates.
- Responsible for reaching budgeted monthly targeted Average Daily Rate (ADR).
- Generate additional interest in all recreation / spa products and utilizes concierge / vacation planner to solicit business.
- Responsible for tracking all turn away calls.
- Perform daily duties on the reservations report assignments.
- Maintain a strong understanding of Hotel Polaris, Air Force Academy, and Colorado Springs general information for guests.
- Maintain strong communications with Front Desk, Concierge, and Bell Service.
- Maintain an up to date working knowledge of all hotel amenities as well as any special events.
- Collaborate with the Sales Department concerning group bookings.
Qualifications :
We offer a comprehensive benefit package for full-time, regular team members that includes :
Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.
Job Type : Full-time
Hourly wage : $18.00 / hr
Application deadline : This job posting will close on 10 / 15 / 2024 or until the position has been filled.
Li-onsite #hotelpolaris
Salary : $18
